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Find answers to frequently asked questions.

Members of the public

There are a couple of ways to find groups or support in your area:

  1. Use the search option on the home page. Remember to add a location (or postcode) to find groups and support nearby;
  2. View a list of categories and select the category that you are interested in. Once you select a category, you can narrow down the results by entering the name of the group in the filter and click apply.

Select a group to view further information including a map and contact details.

If the information on a listing is not checked by the owner every six months, it will be removed from the site. This is to make sure content on North Yorkshire Connect is accurate. If a listing has disappeared it may be that the information needs to be checked and updated by the organisation or they may have removed it themselves.


Professionals and organisations

In general, organisations listed on North Yorkshire Connect are non-profit community service groups; government agencies; or clubs and organisations. We will not include information about commercial organisations or individuals.

First of all you will need to register for an account. Once you have registered, you'll be able to add groups to the directory via the 'Add a new service / group' option in the 'My account' section. Please note, you will need to provide your email address when registering.

When you are logged in to your account, click the 'My account' option in the main menu. Your services / groups will be listed here. Click the 'edit' link alongside your entry to make any changes.

Once a group has been created, we need to approve it before it is published on to the site. We aim to publish entries within two working days. You will receive an email confirmation once your entry has been published. Once published it will take 24 hours for it to be searchable.

During registration, we send a verification email so you can validate your account. If the email does not arrive, please check your spam or junk folder. Alternatively, you can attempt to reset your password.

If you are still struggling to register, or experience any other technical issues, please contact us: customertheme@northyorks.gov.uk.