Citizens Online

The Exchange Brick Row Stroud Gloucestershire GL5 1DF,


We are a Digital Inclusion and skills charity and aim to ensure that the benefits of the internet and digital technologies are available to everyone and that no-one is left behind in the Digital world we now live in.  We help to support communities who are digitally excluded to access services and health care to improve well being.  Digital inclusion isn’t only about whether people can access the internet: it’s also about their ability to use it. The best way to help digitally-excluded people is to provide one to one support with trusted Digital Champions.

We were founded in year 2000 and have worked with over 60 communities across the UK and Citizens Online have worked with a variety of partners such as Local Authorities, Housing Associations, Job Centre Plus, regional health organisations (e.g. Clinical Commissioning Groups, regional economic organisations), businesses, and third sector organisations to build local digital inclusion partnerships.

Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, including Stronger Communities, Central Libraries and Living Well, to support as many people as possible with digital skills and access to technology. We have conducted research to find out where people in need are in North Yorkshire — England’s largest county — and started connecting a local network of organisations working on digital inclusion. By recruiting and training Digital Champions who can offer one to one support, we are helping residents build the confidence and motivation needed to use technology and the Internet.

Access to devices and data is only part of the solution. It’s essential that people are supported to build confidence, motivation and skills as well to get the most of technology to improve their lives. We’re training Digital Champions in North Yorkshire to provide this support.


    So far, over 120 Digital Champions have been recruited and trained since early 2021, there are also direct Digital Champions for Citizens Online ( North Yorkshire ) providing support remotely, via our free digital support helpline 0808 196 5883 ( launched in January 2021) . The patient and friendly Digital Champions have helped people to set up email addresses, access digital services and local history archives, and use Zoom to video call loved ones.  We are keen to hear from anyone who would like more information about becoming a Volunteer Digital Champion.

    We are also running a tablet loan scheme across North Yorkshire to individuals whom are Digitally Excluded.

    We want to hear from more organisations who are already supporting, or are interested in supporting, their clients to do more online. We want to grow the Network and create a simple referral system across the county, making it easy for residents to know where to get digital help and for organisations to know where to signpost support.

    In the meantime any North Yorkshire residents who need help to get started using technology or building confidence to do more online, can call our free digital support helpline on 0808 196 5883.

    This service provides the following Coronavirus services:

  • Accepting volunteers
  • Social and leisure activities
  • Finance, housing and advice
  • Health and wellbeing
  • Shopping and isolation support
  • Children and families
  • Training and employment

    This service covers the following area(s):

  • Knaresborough
  • Upper Dales
  • Malton
  • Whitby
  • Catterick Garrison
  • Skipton
  • Northallerton
  • Selby
  • Scarborough
  • Harrogate
  • Ripon
  • Coordinator - Digital Champions North Yorkshire
  • The Exchange Brick Row Stroud Gloucestershire GL5 1DF
  • 08081965883
  • Email
  • Website

Last updated: 06/07/2021