Citizens Advice Richmondshire

Citizens Advice Richmondshire, RICHMOND


Citizens Advice Mid-North Yorkshire is a registered charity which provides free, independent, confidential and impartial advice on issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problems they face. Issues we can help with include Debt, Welfare Benefits, Universal Credit, Employment, Housing and Consumer. You can access ours services in person, online, by telephone, email and web chat.

Our Richmond office is open on Tuesday and Friday, 10.00 am – 2.00 pm, for face-to-face drop-in sessions. We will be following social distancing guidelines which means we will need to limit the number of people in our waiting area. All visitors must wear a mask unless exempt.

General advice line number to ring for information and advice is 0808 278 7900 (freephone) Monday to Friday 9.00 am – 5.00 pm.

We also recommend referring people to our public website for an explanation of latest policy and changing advice at

Many people have had to move onto Universal Credit for the first time due to the latest Government Legislation and are being encouraged to use the Citizens Advice ‘Help to Claim’ service if they are finding this difficult, need support or cannot do an online claim. The phone number for this is 0800 1448 444, where an adviser can help them through the application process for Universal Credit.

If you would like to chat to an online adviser, please go to

You can find frequently updated advice on a range of issues related to the Coronavirus including Benefits, Housing, Employment, and many other issues at

People looking for advice on consumer issues (e.g. issues related to products or services you have purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

We are also constantly updating our Social Media channels with both local and national advice and information, as the COVID-19 situation evolves.

If you are an organisation wanting to refer someone, you can ring our Richmond office on 01748 823862 which is following up calls for all areas. Alternatively you can make a referral using our online form at

Specialist services include:

Help to Claim - support with your first Universal Credit claim.
Telephone 0800 144 8 444 Universal Credit.

Money & Benefits Advice Service North Yorkshire - Do you need help with Universal Credit or other welfare benefits, or help to manage your money?  For information and advice please telephone 0300 3031 598 Monday - Friday 9.00 am - 4.00 pm.

Pension Wise - free guidance on what to do with your pension
Telephone 0300 330 1001 to see if you are eligible, or visit

Warm & Well in North Yorkshire - information and advice if you are having difficulties paying your energy bills or keeping your home warm.
Telephone 01609 767555 or visit 

    This service covers the following area(s):

  • Upper Dales
  • Catterick Garrison

Some services may only be suitable to a specific age range or to those who meet specific criteria. The following eligibility criteria applies to this service:


  • No restrictions apply


  • All ages


  • Within District

The following facilities and adaptations are available:


  • Ramped/Sloped Access, and/or Manual Doors
  • Blue Badge/Accessible Parking Bays

Toilets and changing

  • Accessible Toilet
  • Baby Changing Facility

Communication assistance

  • Assistive Listening

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Last updated: 21/10/2021