Coronavirus (COVID-19)

Some groups and clubs listed on this site have been postponed until further notice following recent government advice. Please contact the individual groups directly for further information. Find volunteer groups and other services offering coronavirus support here.

Visit the North Yorkshire County Council website for updates on affected council services.

Citizens Advice Whitby

Citizens Advice Scarborough & District, Whitby


Citizens Advice Scarborough & District provides advice to everyone in Whitby and surrounding areas on their rights and responsibilities.We aim to:

  • Provide the advice people need; for the problems they face
  • Improve the policies and practices that affect people lives

During Covid-19 we are delivering our normal services remotely, and all advice and appointments are held over the telephone. There are some restrictions as to what we can do, especially where we need people’s authorisation to speak to third parties about their case. However, we are trying to figure out workarounds for some of these issues, so please bear with us.

We provide a free, confidential, impartial and independent advice service, and we value diversity, promote equality and challenge discrimination.

We hold the AQS quality mark and are a disability confident employer.

    This service covers the following area(s):

  • Scarborough
  • Whitby

    The following functions are relevant to this service:

  • Council and community housing
  • Benefits
  • Health and social care
  • Housing
  • Government, citizens and rights
  • Advice and benefits
  • Grants and aid

Some services may only be suitable to a specific age range or to those who meet specific criteria. The following eligibility criteria applies to this service:


  • No restrictions apply


  • All ages


  • No restrictions apply

Day(s) of the week Description Start time End time From To
Tuesday & Thursday 10:00:00 15:00:00

The following facilities and adaptations are available:


  • Off-Site Parking
  • Ramped/Sloped Access, and/or Manual Doors

Toilets and changing

  • Accessible Toilet
  • Step Free Standard Toilet
  • Gender Neutral Toilet
  • Baby Changing Facility

Last updated: 28/05/2020