Citizens Advice Ryedale
Citizens Advice Ryedale, MALTON
Due to COVID19 we have had to make the difficult decision to close our offices to the public which includes our drop-in service, face to face appointments as well as the Rural Advice Bus Timetable.
Our staff and volunteers are now working hard to provide our service via phones, webchat and email. We have seen demand for advice and information raise as you may expect at this time particularly in the areas of employment, benefits and money problems.
We are offering a basic advice service in all issues and specialist advice in debt, welfare benefits, housing and employment.
Our general advice line number to ring for advice is 0300 3309 036.
We also recommend referring people to our advice guide website for an explanation of latest policy and changing advice at https://www.citizensadvice.org.uk/
Many people have had to move onto Universal Credit for the first time due to the latest Government Legislation and are being encouraged to use the Citizens Advice ‘Help to Claim’ service if they are finding this difficult, need support or cannot do an online claim. The phone number for this is 0800 1448 444, where an adviser can help them through the application process for Universal Credit.
If you would like to chat to an online adviser, please go to https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
You can find frequently updated advice on a range of issues related to the Coronavirus including Benefits, Housing, Employment and many other issues at https://citizensadvice.org.uk/coronavirus
People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.
We are also constantly updating our Social Media channels with both local and national advice and information, as the COVID19 situation evolves.
If you are an organisation wanting to refer someone, you can ring our Richmond office on 01748 823862 which is following up calls for all areas.
Citizens Advice Mid-North Yorkshire is a registered charity which provides free, independent, confidential and impartial advice on issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problems they face. Issues we can help with include Debt, Welfare Benefits, Universal Credit, Employment, Housing and Consumer. You can access ours services in person, online, by telephone, email and web chat.
Specialist services include:
Help to Claim - support with your first Universal Credit claim.
Telephone 0800 144 8 444 Universal Credit
Pension Wise - free guidance on what to do with your pension
Telephone 0300 330 1001 to see if you are eligible, or visit www.pensionwise.gov.uk
Warm & Well in North Yorkshire - information and advice if you are having difficulties paying your energy bills or keeping your home warm.
Telephone 01609 767555 or visit www.warmandwell.org.uk
Some services may only be suitable to a specific age range or to those who meet specific
criteria. The following eligibility criteria applies to this service:
The following facilities and adaptations are available:
- Ramped/Sloped Access, and/or Manual Doors
Toilets and changing
- Accessible Toilet
- Baby Changing Facility