STAY stands for Supported Tenancies at Yorkshire. We offer support through a variety of means for people who live in Craven, who are homeless or at risk of homelessness, or are vulnerable and need help to maintain their tenancy. We provide support to access and maintain tenancies. We work with single people, couples and families, aged over 18 in the Craven District.
STAY is commissioned by North Yorkshire County Council.
The service is short-term, which means support is offered for a maximum of a year.
Craven STAY provides:
1. Support to people in designated Local Authority (LA) Temporary Accommodation
2. Community housing related support
3. Short-term focussed housing-related support
Support to people in LA temporary accommodation, and community housing related support are home-based services, which means that a support worker will visit you in your own home. Support sessions generally take place on a weekly basis and last for up to two hours. The frequency and duration of support sessions, however, may vary, as we recognise that support needs vary from person to person.
Clients have a full needs and risk assessment, before they are accepted onto the scheme. Clients are also asked to sign a Client Agreement before support starts. A support and risk management plan is agreed with both support worker and client and this is reviewed regularly. This is an important way of setting out goals, working towards achieving them and being able to see progress made. You can involve carers, other professionals or anyone you wish in your support planning.
The service is available between 9am and 5pm, Monday to Friday. If support is necessary outside these hours, it will be considered on an individual basis.
Craven STAY also provides short term focussed housing-related support through a series of drop-in services throughout the District. Please see our separate leaflet for details.
We also have a telephone advice line, which is available at any time of day, to text or leave a voicemail. A support worker will contact you back the next working day.
The drop-ins and telephone advice line are open to anyone in the Craven District requiring one-off housing-related support, including previous and current clients, and those on the waiting list. No appointment is necessary.
Support is tailored to individual needs. Staff and clients work this out together. We call this "needs assessment and support planning".
At Craven STAY, we offer a range of support services that can include the following:
Accessing appropriate accommodation.
Assistance in setting up and maintaining a home or tenancy, including furnishing your home (via the North Yorkshire Local Assistance Fund and other grants).
Assistance with moving into your home.
Assistance with securing Housing Benefit and maximising welfare benefits entitlements.
Assistance with reducing rent arrears and debts.
Developing confidence around budgeting and domestic skills.
Assistance with establishing personal safety and security.
Advocacy and liaison with landlords, utility services and/or other relevant agencies.
Advice with issues around home maintenance and self care.
Identifying appropriate agencies to provide specialist support or healthcare, and assisting with access to these.
Emotional support during stressful times to try and prevent loss of accommodation through inability to cope.
Encouragement to become more widely involved in community activities and to establish and maintain support networks where appropriate.
Encouragement and support to access education, employment and training.
All Drop-In venues are accessible. Floating support is in people's own homes.