Ryecare Lifeline & Telecare services
Ryedale District Council, MALTON
The Ryecare lifeline service is provided by Ryedale District Council and is a special "call button" you can carry in your pocket, wear on a wristband or around your neck. It’s perfect for people who want to live independently at home, but who want the comfort of knowing that there is someone to help in an emergency. If you have a fall, are taken ill, or have any other emergency, you can press your Ryecare button and a call will be made automatically to our 24 hour Call Centre. The equipment means you can talk directly to one of our friendly, specially-trained operators to tell them what’s wrong – even if you can’t get to the telephone. If you use your button, the Operator will already know who you are, where you live, who to contact in an emergency, and the details of your doctor and any medical problems you have. They can get the right help to you as quickly as possible.
How does it work?
When you register you receive a Lifeline unit, which is connected to a telephone socket, and a mains socket near your phone. The unit has a range of 50 metres. It will work anywhere in your home, or outside as long as you’re in range. Even in a power cut, it will still work for up to 30 hours.We will ask you for the contact details of three people (eg relative, friend or neighbour) who have agreed to be your emergency volunteers and key-holders. We will also ask for your doctor’s details and some medical history which might help us to deal with any emergencies that occur.
You will also receive your Lifeline call button. To call for help, all you need to do is press the button. The Ryecare Lifeline operator will:
- Talk to you to find out what’s wrong
- Contact one of your emergency volunteers
- Alert the emergency services or your doctor if necessary
- Send an approved responder to help you if needed (extra cost)
Some services may only be suitable to a specific age range or to those who meet specific
criteria. The following eligibility criteria applies to this service:
|Day(s) of the week
||24 hours per day, 7 days per week, 365 days per year